Do this
  1. click topic detail
  2. then scroll down for videos
Honeycutt’s students do this
Other students do this
  • copy text to Word (or)
  • hand-write on hard-copy form


Deliver the topic
  1. display presentation to start
  2. then scroll down for suggestions


Good Customer Service Skills in 3 Easy Steps
The Right Words at the Right Time
Killer Words of Customer Service


Prepare for instruction

Choose one, If students have computers
Print topic detail, if without computers

Topic sequence

as a class (5-10 mins)
  • show the presentation
  • review topic objectives
  • hypothesize the big question
  • debate the thought-starter
as a class or independently (15-20 mins)
  • summarize videos
as independent student work (15-30 mins)
  • summarize four paragraphs
  • summarize text and key words
  • read article
  • draw illustration
  • interpret graph
  • answer true-false statements
in small groups, or as a class (10-30 mins)
  • answer the five-questions
  • complete a R.A.C.E.
  • poll the class for learning


  • traditional instructor-led
  • select a student to facilitate
  • with computers, self-paced online

Reference links

Copyright (c) John A. Honeycutt 2017.  All rights reserved.